---
title: Getting support
description: Message the team from the Support center, read replies there, and find help articles or report a problem.
image: https://memberpress.ai/og/help-getting-support.png
url: https://memberpress.ai/help/getting-support/
---

[Help Center](https://memberpress.ai/help/)

# Getting support

Updated October 13, 2026

This article covers how to reach the MemberPress.ai team from inside the app: sending a message, reading the reply, and the other places to look for help.

## Open the Support center

Open the account menu and click **Support**. When the team has replied to you and you haven’t read it yet, a count of unread replies shows next to **Support**.

The page is titled **Support center**: “Messages with our team, and help articles.” At the top are two buttons:

-   **Ask the advisor** opens a chat with the advisor. Try it first for questions about your site and its data.
-   **\+ New message** opens a message to the team.

## Send a message

Click **\+ New message**. The form says: “We reply by email, usually within one business day.”

1.  Check **From**. It starts as your account email, and the reply goes there.
2.  Fill in **Subject** if you like. It’s optional.
3.  Write your **Message**. If the problem is about one site, include its URL.
4.  Wait for the security check to finish. The button reads **Verifying…** until it does.
5.  Click **Send message**.

If sending fails, the form shows the error above the fields. Your text stays in place and the security check runs again, so you can send it again.

## Read replies

**Your messages** lists your messages. Each row shows **Replied** or **Pending**.

Click a row to open it. You see your message under **You wrote**. Once the team answers, the reply shows under **We replied**. While a message is still pending, it shows “In the queue.”

To answer a reply, click **Reply**. It appears only after the team has replied. It opens a new message with the subject and the team’s reply already filled in, so you can add your answer and send it. It is sent as a new message and shows as its own row in **Your messages**.

## Help articles

**Help and resources**, on the same page, links to the help center by topic: **Getting Started**, **Connecting Your Site**, **Understanding Your Data**, **Plans & Billing** and **Troubleshooting**. **Browse all articles** opens the full list.

If a message about your site’s connection brought you here, read [Connection troubleshooting](https://memberpress.ai/help/connection-troubleshooting/) first.

## Report a problem

When something just broke on the screen you’re on, click **Report a problem** in the account menu. It opens a dialog where you can describe what went wrong, see the exact diagnostic data the report contains, and send it to the team.

## If you can’t sign in

You need to be signed in to reach the Support center, so it can’t help with a sign-in problem.

For privacy requests, such as asking us to delete a problem report, email [privacy@memberpress.ai](mailto:privacy@memberpress.ai). That address is for privacy requests only, not general support.