Help Center

Account settings

Open the account menu in the MemberPress.ai app and choose Settings. The page reads: “Your account, what we’re allowed to email you, your chat preferences, security, and AI assistants.”

Settings has two tabs, Account and AI assistants. This page covers the Account tab. For the AI assistants tab, see Using your own AI client.

Profile

  • Name and Timezone: click Edit, change the value, then Save or Cancel.
  • Email shows the address you sign in with. It cannot be edited here.
  • Password: “We email you a link to change it.” Click Send link and the reset link goes to your email address.
  • GitHub: click Link to add GitHub sign-in, or Unlink to remove it. You confirm with your password, or with Verify with Google if your account signs in with Google.

Email preferences

You can turn these emails on or off: Site connected, Onboarding reminders and First step in Opal.

Digest sets how often you get a summary email: Weekly, Daily or No digest. A separate switch, Email me alerts about failed payments, controls alert emails.

On the Free plan, Daily and the alerts switch are turned off, and the page says: “The daily digest and event alerts are part of a paid plan.”

Some email is not optional. The page says: “Account, security, and billing email — verification, password resets, receipts and plan changes — always sends. It isn’t a preference.”

Chat preferences

  • Tone: “How you want the advisor to talk to you.” Click Manage to open Your Preferences. Editing a preference (Edit) and adding one (+ Add preference) are part of Pro.
  • Business profile: click View to open the Connections page, where each site keeps its own profile.
  • Voice history: click Delete to remove everything you said to Opal by voice and her spoken replies. The app asks: “Delete everything you said to Opal by voice, and her spoken replies? This can’t be undone.” Click Delete again to confirm.

Security

Sign out of all other sessions signs you out on every other browser and device. You stay signed in where you are.

Before you click it, you can tick Also disconnect connected AI assistants. The confirmation depends on that box:

  • Unticked: “Sign out every other session? Connected AI assistants stay connected.”
  • Ticked: “Sign out every other session and disconnect your AI assistants? They will need to be connected again.”

If you tick the box, you will need to connect each AI assistant again afterwards.

Privacy

The Privacy section appears only when analytics is set up for the app. It shows your choice for Google Analytics cookies (allowed, declined or not answered yet) and a Change button to pick again.

What is not on this page

  • Billing: open Billing from the account menu.
  • Connected sites: open Connections from the account menu.
  • Data export and account deletion: the app has no button for either. Email legal@memberpress.ai to ask for a copy of your data or to delete your account.