Connection troubleshooting

This article covers what you can see when a connection isn’t going to plan: the messages in wp-admin and on MemberPress.ai, the additional-site charge, reconnecting, disconnecting, and why a broken build still holds your plan’s site slot. For the happy path, read Connecting your site first.

Everything below happens under MemberPress AI > Settings > Connection in wp-admin.

Messages when you return from MemberPress.ai

After the approval screen, you land back on the Connection section with one of these.

You see	What happened	What to do
Connected to MemberPress AI.	The approval completed and your site saved its token.	Nothing. Your first sync starts on its own.
Connection cancelled.	You clicked Cancel on the approval screen.	Click Connect to memberpress.ai again when you’re ready.
Could not connect this site to MemberPress AI. Please try again.	The connection did not complete.	Click Connect to memberpress.ai again.

Setup did not finish

If setup stops part way, the Connection section shows Setup did not finish and This site is not connected yet, followed by the reason and No token was saved on this site.

Reason shown	What to do
The connection link expired, or it was finished in a different browser session.	Start again from the same browser you clicked Connect in, and finish within a few minutes.
memberpress.ai could not finish the approval. Try again in a few minutes.	Wait a few minutes, then start again.
This site could not reach memberpress.ai to finish the connection.	Your site’s server couldn’t make an outbound request. A firewall or a security plugin blocking outbound requests is the usual cause.
memberpress.ai approved a different address than this site uses now.	Your site’s address changed between clicking Connect and approving, often a www or https redirect. Check Settings → General in WordPress, then start again.
This site could not save the token from memberpress.ai.	WordPress couldn’t write to its own database. Try again; if it repeats, contact your host.

There is no retry of the same link. Start a new connection. The old link does not work again. To connect with a key, open Settings > Connection and click Connect with a key instead. On the Connect with a key screen, click Get a key under Get a key for this site. Sign in at MemberPress.ai and copy the new one-time connection key. Return to wp-admin and paste the new key under Paste the key.

Notices in wp-admin after you’re connected

Notice	What to do
MemberPress AI can no longer reach your memberpress.ai account. Reconnect this site to fix it.	Click Reconnect. This usually means the site was disconnected from your MemberPress.ai account.
MemberPress AI is connected, but it has not synced any data from this site yet.	Click Check connection. A first sync can take a few minutes.
MemberPress AI has not synced data from this site in a while.	Click Check connection. See Syncing for what each sync status means.

Messages on the MemberPress.ai approval screen

Message	What to do
This connection request is invalid or has expired.	Go back to wp-admin and start the connection again. Approval links are single-use and short-lived.
Connecting this additional site needs the Checking price/mo add-on. Check the box to accept the charge, then try again.	Tick I agree to the Checking price/mo additional-site charge, then click Connect site. See the next section before you do.
Connecting another site needs an active Pro subscription.	A second site needs Pro. See Plans.
We couldn’t apply the additional-site charge.	Try again. If it repeats, check your payment method under Billing.
This site is connected to a different account.	Sign in with the account that owns the site, or contact support to move it.
Your account can’t connect a site right now.	The account is on hold or under review. Contact support.
A connection is already in progress for this site.	Wait a minute for the first attempt to finish, then try again.
Another connection attempt for this site got in first.	Two attempts raced. Try again.
Too many requests right now.	Wait a minute, then try again.
We couldn’t reach your site	Check the site address is right and the site is online, then start again from wp-admin.
This site is already connected. Reconnecting refreshes its connection — no new charge.	Not an error. See Reconnecting.

The additional-site prompt, and which account owns a site

Your plan includes one site. Every further site on the same account is a monthly add-on (the amount is on Plans). The approval screen says This is an additional site on your account. and asks you to tick the charge before Connect site works.

Sites belong to the account that approved them. The approval screen shows Signed in as with that account’s email. If you see the additional-site prompt on what you think is your first site, you’re probably signed in with a different account than the one holding your other site. Click Cancel, sign out of MemberPress.ai, and start again from wp-admin with the right account.

The same site can be connected under two different accounts. Each account sees its own copy, each copy counts toward that account’s site total, and connecting under a second account is not a transfer. The exception is a site another account has proven it controls: then the approval screen says the site is connected to a different account.

Reconnecting a site to the account that already owns it is never charged.

Reconnecting

Reconnecting replaces the site’s token with a fresh one, keeps the site’s history in MemberPress.ai, and costs nothing. Use the Reconnect notice when it appears. Otherwise, under Settings > Connection, click Remove key from this site only, then click Connect to memberpress.ai and approve again.

Disconnecting a site

Under MemberPress AI > Settings > Connection, the Disconnect section has two buttons:

• Disconnect this site tells MemberPress.ai to drop this site and removes the token from your site. Disconnect site, the last item of the account menu at the top of every MemberPress AI tab, does the same.
• Remove key from this site only removes the token from your site only. Use it when MemberPress.ai can’t be reached. MemberPress.ai still lists the site, so also click Disconnect next to it in your MemberPress.ai account.

You can also disconnect from your MemberPress.ai account: open your connected sites and click Disconnect next to the site. Either way, MemberPress.ai stops accepting the site’s token and removes the site and its history.

Deleting the plugin from Plugins does not disconnect the site. Use Disconnect site first.

A failed build still holds your slot

Your plan’s site allowance counts a build from the moment it’s queued, and keeps counting it while it’s running, if it lands in needs-attention (the app shows Your build is paused), and even after it fails. A build you removed still counts toward your allowance the same way. A build only stops counting once its slot is released. Connecting the site doesn’t clear an earlier failed attempt, and neither does time passing.

That means a broken build blocks starting a new one: if you try to build again before the failed job’s slot is released, the app tells you your plan’s one site is already in use and offers Add this site as a paid add-on instead. That button charges for an additional site; it doesn’t give you back the included one. Contact support with the failed build so they can release its slot. Releasing frees the slot for a new build; it doesn’t retry the one that failed.

MemberPress is not active

MemberPress AI needs MemberPress installed and active. If wp-admin says MemberPress is installed but not active, activate it under Plugins, then connect again. If MemberPress isn’t installed, see Connecting your site.