Managing billing: upgrade, card, receipts and cancelling
Video: review billing
Opal reviews the existing controls. This overview changes no account settings and grants no access.
Everything about your plan happens on the Billing page in the MemberPress.ai app. For what each plan includes, see Plans. This page covers how to change yours.
Open Billing
Click your name at the bottom left of the sidebar to open the account menu, then click Billing. The page is headed “Billing”, with the line “The plan you’re on, and how to change it.”
Upgrade to Pro
On the Free plan, Billing shows an Upgrade to Pro button. The sidebar shows the same button to Free accounts, just above your name. Either one opens the upgrade page, which shows the Pro price.
The upgrade page has an optional Promotion code field. “An entered code replaces the automatic beta offer.” Under the button it says “Cancel anytime, served through the period you paid for.”
After checkout
When you come back from checkout, the app shows “Confirming your upgrade…” while it waits for your payment to register, then “You’re on Pro” with a Start using Pro button.
If activation is slow, you’ll see “Payment received” with Check again and Continue. Your payment went through; Check again asks the app to look once more, and Continue takes you to the chat.
If you leave checkout before paying, the page says “Checkout canceled” and “No charge was made, and your plan has not changed.”
Update your card or cancel
On Pro, Billing has a Manage billing button. It opens the Stripe billing portal, where you update your card, download invoice PDFs, or cancel. The app has no cancel button of its own, so the portal is the only place to cancel.
If your last payment fails, Billing says “Your last payment didn’t go through. Update your card below to keep Pro.” Click Manage billing and update the card there.
A Pro plan with no card subscription has no card to update or plan to cancel, so Manage billing isn’t shown.
A free week of Pro
If you have a free week of Pro, Billing says “You’re on a free week of Pro,” shows the date it ends, and says you won’t be charged. The Keep Pro button there carries the price. A free week isn’t billed, so it produces no payments.
Usage this period
Usage this period lists Chat messages, Site analyses and Manual syncs, each as used out of allowed, with the date the count resets. The allowances depend on your plan. See Plans.
Payments and receipts
Payments and receipts lists your payments. Click View receipt on one to open it. Receipt links are hosted by Stripe and can expire. The billing portal always has the current copy, plus PDFs.
Purchase requests from your AI assistant
When your AI assistant asks to buy credits or a month of Pro, click Review requests under “Purchase requests” on Billing to see the request and its price.
The page has two lists: Waiting for approval and Earlier requests. Each waiting request has an Approve button with its amount. Approving lets your assistant pay that exact amount, once, before the quote expires. If you don’t approve, nothing is charged and the request expires.
Additional sites and credits
Each additional site adds a monthly charge to Pro; the price is on Plans. The rules for when that charge applies are in Connection troubleshooting.
Credits for generating content are bought separately from your plan. See Credits.